Frequently Asked Questions

Below is a list of questions we get asked frequently so for peace of mind and ease please take a look below before contacting us as the answer to your important and valued question might already be answered.

How do I open an account?

You can download an application form. This can then be faxed or emailed to us and we will contact you to confirm when your account is open.

Returns/Refunds Policy

The Customer shall follow Shorrock Trichem instructions when returning products to Shorrock Trichem. The Customer will ensure that products is returned in “as new condition”, in its original packaging, unless otherwise agreed by Shorrock Trichem in writing. Shorrock Trichem may at its option either reject any returns that are not in accordance with its instructions or that are incomplete, or charge a restocking fee.
Unless otherwise stated, the Customer will be responsible for the risk and cost of all outward and return carriage and insurance of all products returned by the Customer. The onus of proof of safe delivery to Shorrock Trichem will rest with the Customer. In the event that no fault is found in the returned products, Shorrock Trichem may charge the Customer a twenty five per cent restocking charge, provided that the Equipment is in original “as new condition”.
Shorrock Trichem will not raise a credit note for any returns that are not rejected in accordance with these conditions.
Shorrock Trichem sole liability for incomplete or damaged products on arrival will be to replace the products at its own expense.

When is my delivery due?

More than 95% of our orders are despatched for delivery the next working day. Please feel free to contact us on 01942 875 325 if you have not received your delivery after 48 hours and our staff will be pleased to assist you.

When is my delivery due?

More than 95% of our orders are despatched for delivery the next working day. Please feel free to contact us on 01942 875 325 if you have not received your delivery after 48 hours and our staff will be pleased to assist you.

Is there a minimum order quantity or value?

In order to minimise associated costs and offer our customers the best value for money Shorrock Trichem impose a minimum order value of £25 for carriage free delivery. Orders below this may attract a small carriage charge.

Do you charge carriage?

Where your order value exceeds the minimum order value and a carriage charge is to be imposed this will be discussed with you in advance. Normal deliveries above the minimum order value do not attract a carriage charge.

Can I see a sales representative?

Of course. In fact we highly recommend it. Our sales representatives are highly trained professionals who are only interested in providing you with the best solution to meet your needs. In most cases allowing a sales representative to visit you will not only ensure you receive the best possible prices for the products you require but they may also be able to offer you alternative products and solutions which can ultimately save you money and effort. Please speak to our sales orderline on 01942 875 325 who will be more than happy to assist you.

Can I have a sample?

We are happy to provide samples of most products. Please contact our sales order line on 01942 875 325 who will be happy to assist you.

What are the prices of the products?

Our pricing structure is aimed at ensuring you achieve the most competitive prices for the products you use most often. For this reason we always ask that you consult either the sales order line or your sales representative to discuss requirements beyond your contract prices. For new customers we would welcome the opportunity to discuss your requirements and provide a quotation for products.

Who do you supply to?

Shorrock Trichem is a business to business organisation and as such we will not make supplies of our products to the general public.

Which days do you deliver?

Deliveries take place Monday to Friday between 8:00am and 5:00pm. Almost all products are despatched and delivered next working day.

Where do you deliver to?

Our delivery area covers the North West of England and North Wales. If you are unsure if we cover your area please contact us on 01942 875 325 and we will be pleased to assist.

Are my items in stock?

Our warehouse is extensive and purpose built to house our range of 6,000 product lines. It is restocked daily and the majority of our core product lines are available off the shelf. If you have a specific enquiry regarding stock status please contact us on 01942 875 325.

Do you provide dispensers for my products?

Yes. We can provide a full range of dispensing solutions in some cases heavily subsidised or free of charge. We also have a team of engineers to fit dispensing equipment and service when needed.

What about COSHH?

In addition to the Material Safety Data sheets which are available from our website here we can also provide extensive training in COSHH and material handling. Training is available at either our purpose built training facility or at your premises. Please contact our sales order line for further information.

Why should I apply this product to my premises?

By combining the Antimicrobial coating with regular cleaning and disinfecting, you can be confident that you are demonstrating the highest standard of surface defence against harmful microbes to your Staff and Visitors.

Should I apply this product following a confirmed COVID-19 outbreak?

Yes, not only will the Antimicrobial coating eliminate both airborne and surface bacteria upon impact, it will continue to provide a 90-day protective barrier against bacteria, viruses, germs and mould post application.

Does the product terminate enveloped viruses such as COVID-19?

Yes, it is effective against this type of virus as the coating terminates by puncturing the cell wall and rendering the virus unable to infect. Studies have been shown to prove this and are available to view on request.

How long does the coating last?

Our antimicrobial coating will be fully functional for 90 days (internal applications) and 30 days (external applications).

How is your coating removed?

Our coating will not be removed by normal cleaning or disinfectants; it can only be removed with abrasion.

What does the Antimicrobial coating protect against?

Our coating protects your surfaces from a range of viruses, bacteria, mould, algae and odours. Also, the coating acts as a sacrificial layer of protection for the surface itself, protecting against micro-scratches and general wear and tear.

Does the Antimicrobial coating use a chemical kill process?

No, the technology that our coating uses is a mechanical kill, creating a very thin layer of “nano-spikes” that penetrate the virus/bacteria that comes in contact with the coating, destroying the cell.

Once it has adhered to the surface, does it leach any chemicals into the environment?

No, once the Antimicrobial coating has bonded to the surface it creates a durable layer of protection which provides an inhospitable environment for pathogens, by mechanical means, and the coating does not leach any chemicals into the environment.

What is the difference between an Antimicrobial coating and a standard disinfectant?

The major difference is this product does not evaporate after being applied, the coating bonds to the surface it has been applied to for 90 days.

What environments can this coating be applied to?

Our antimicrobial coating is a universal coating, meaning it is suited for all kinds of industries and environments – including indoor and outdoor environments.

Are there other long-term coating solutions for eliminating bacteria and viruses?

The only other technology that is currently available for long term surface protection are coatings that are terminating the pathogens by infecting the microorganism with a chemical agent such as silver, copper or zinc. We have chosen to this product as it is highly effective without leaching chemicals into the environment once the coating has cured.

What can your coating be applied to?

Our coating will adhere to a wide variety of surfaces including metals, plastics, ceramic, carpet, timber, and upholstery. The coating is colourless and odourless by nature, therefore it does not stain fabric materials.

Does your coating leave a residue behind?

Our antimicrobial coating provides its users with an invisible shield of protection that is undetectable to the naked eye on most surfaces; however, high-gloss black surfaces may show some light residue.

Is this a replacement to regular cleaning and disinfecting?

No, this is an additional level of protection. General cleaning should continue to be undertaken to prevent dust build-up on protected surfaces.

How long does it take for the coating to cure?

After a few minutes, the coating will be dry to the touch, however, we recommend the coating is left for 2 hours to completely bond to the surface it has been applied to.

Is the product approved for use in the EU?

Yes, the product is registered in the majority of European countries, following the guidelines set out by ECHA (European Chemicals Agency).

Still have a question?

Please contact us for more information.